Business Analyst

3+ years experience


  • Demonstrate his/her work to client via presentation or orals to articulate developed SFDC features and can propose solutions.
  • Be able to break down a customer's business process in it's component parts, understanding where are the pain points in that and produce good documentation.
  • Enthusiastic, professional, and confident personality, with a focus on customer success.
  • Excellent listening & reading skills to fully understand the customer requirements and pain points.
  • Lead Discovery and requirements refinement sessions to uncover customers’ business, functional, and technological requirements
  • Synthesize requirements to create clear and comprehensive user stories and solution design documentation
  • Perform fit-gap analysis between Salesforce functionality and client requirements
  • Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality
  • Draft custom development specifications and manage the delivery and testing of the functionality by Development resources
  • Develops User stories and break them into detailed tasks with LOE.
  • Work closely with project Development, Integration and QA team at offshore.
  • Assist the implementation team with issue resolution by documenting, prioritizing, reporting, evaluating, researching and resolving impacting issues.
  • Participate in functionality review by facilitating the demo.
  • Iterate on solutions through a Build/Test/Review cycle with customer Product Owner
  • Work with a Silverline Solution Architect to manage a project to scope, budget and timeline expectations.


  • Bachelor degree in Business, Computer Science or Engineering – or equivalent work experience
  • 3+ years experience administering or consulting with Salesforce
  • Experience with business process definition, best practices, and re-engineering
  • Experience writing user stories to capture Salesforce requirements
  • Experience with data migrations from third party systems to Salesforce
  • Experience designing or building Salesforce integrations with 3rd party applications
  • Understanding of the key levers for B2B, B2C, hybrid business models
  • Understanding of key concepts of user centered design and design thinking
  • Desire to learn new things
  • Great teamwork and collaboration skills
  • Ability to work under challenging environment and timelines.
  • Ability to work on different shifts (India, US shifts).
  • Experience working and collaborating with team members located in USA.
  • Experience on direct client discussions, daily status meetings.
  • Salesforce Administrator Certification (ADM-201 Preferred).

Job Type: Full-time


  • CRM: 2 years
  • work: 4 years
  • 1 year


  • Bachelor's (Required)

We offer:

  • Competitive salary
  • Great team spirit & ability to grow professionally
  • Flexible schedule
  • Paid lunches & English courses
  • Paid external trainings
  • Comfortable office and its location
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